Help Centre

Browse the topics below to find answers to the questions we get asked the most about Scale.

Getting Started
Scale Features
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Securing your Data

About Scale

What is Scale?
Scale is a digitized tender application and management platform that gives entrepreneurs and business development teams the tools to streamline their entire tender preparation process
What are some of the benefits of joining Scale?

Scale is all about making your tender application process fresh, friendly and effortless by:

  • Getting rid of the heaps of paperwork through uploading and digitizing your tender documents.
  • Making sure you never miss a tender opportunity by getting FREE notifications for all tenders that are relevant to your business.
  • Ensuring you don’t make common tendering mistakes by pointing out what matters the most in each tender you are applying for.
  • Helping you make certain that all your tenders responses are accurate and consistent so that your next tender submission is always better than your previous submission.
  • Boosting your capacity to apply for multiple tenders and increasing your chances of winning.
What can one do with Scale?
  • Discover opportunities for your business using our Advanced Search tools to filter through our extensive and FREE listing of public sector tenders.
  • Organize and store all your tender related business documents in our secure online Document Management system.
  • Receive timely alerts and notifications whenever any of your documents are about to expire through the Document Alerts system.
  • Ensure you identify and arrange all the required tender response documents in the right order using the Tender Checklist.
  • Manage all your tendering efforts through our single Tender Applications Dashboard by uploading any tender documents you have from outside Scale.
  • Build your tendering capacity, discover business efficiency and other SME best practices by learning through our Help Center and Blog sections.
How easy is it to use Scale?
Scale has been built with you, the Kenyan entrepreneur, in mind. The system ensures you can easily navigate through the platform as you receive helpful tips throughout your tender application process.
Is the Scale platform accessible using mobile devices?

Yes…but to a certain extent. As much as we do our best to ensure Scale can be utilized across all different mobile devices, there are some technologies/functionalities such as viewing PDFs directly within a browser, that are yet to be fully supported on normal mobile browsers. This means the experience may vary among users.

We are continuously testing and improving the platform to ensure you always have a seamless experience including the develop a mobile app (Android and iOS). This will be made available at a later date.

What kind of support does Scale provide during the tender application process?

As you go through every section of the tender, Scale provides helpful tips to enable you to submit accurate tender responses by explaining the small details that could potentially lead to errors.

You will also receive a deadline notification and email that informs you when the deadline for every tender that you are working on is approaching.

Does Scale evaluate tender applications?

No. We do not evaluate tender applications on behalf of procuring entities and are not, in any way, involved in the evaluation, scoring or awarding process outside the Scale platform.

Scale is currently designed to digitize the tender preparation process for a tendering entity.

By using Scale, is one guaranteed to win all their tenders?

While we do our best to ensure you are ready to apply for a tender at any given time, we cannot commit to eliminating all possible systems, processes and/or human errors.

By using Scale, you are guaranteed the tools needed to ensure your next tender submission is always better than the previous one. We will equip you to ensure you are continuously learning and building the capacity to apply for more tenders and increase your chances of winning.

What happens if a user has a tender they want to apply for but it's yet to be published on Scale?

Not to worry! You can always upload any external tender (Government, the Private Sector or NGO) on the platform and utilize the tools and functionalities available to you within your Subscription Plan.

Remember, any tender you upload will only be visible to you.

Can't find an answer to your question?

Please reach out to our Customer Service team.

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