FAQs - Securing your Data

Securing your Data

Where is my data stored or managed?

Scale stores all data and information uploaded to the platform in a secure cloud storage facility provided by Amazon Web Services LLC. AWS is a trusted and award-winning IaaS solution that is highly flexible and reliable in terms of security, uptime and redundancy. Based on this, Scale is able to provide you access to your data anywhere, at any time, on nearly any device with continuous monitoring and visibility for all data interactions to ensure your account is always secure.

How safe is my information when uploaded on Scale?

All your files/documents and other information uploaded to Scale as well as any temporary files that the platform creates are always permanently encrypted during storage and transmission. Your files remain private unless you share them.

Who owns the data/information that I upload onto Scale?

Scale does not claim ownership in any of your content, including any text, data, information, and files that you upload, share, or store in your Scale account. What our Terms of Service enable us to do is use data to provide the services you require as well as keep making your experience better by providing the tools and services that enable you to undertake certain functions or manipulations on the information you have provided.

If I delete my account what happens to my documents or edit my information?

The action of deleting a document or editing your account information is irreversible for the User. Should you choose to delete a document that you have uploaded or a tender application that is in progress, this data will be permanently removed from the system.

For purposes of analytics, reporting and future feature recommendations, Scale will keep records of the metadata associated with the deleted data.