Getting Started


What happens when I join Scale during the Beta period?
When you join Scale, you will be able to access the platform and apply for tenders for FREE for a period of TWO months. 
How do I activate my Scale account?
After registration, you will receive an email requesting you to verify your email. Once you have verified your email address, log onto Scale via www.scale.co.ke and begin to experience a new way of tendering.
Does my Verify Email expire?
No. The email request to Verify your Email sent inviting you does not expire.
But if you are a logged in user and you request for the verification email to be resent, then all other previous email links become invalid.
Can I invite my friends to use Scale?
Yes. You can refer your friends or anyone else to use the platform by sharing with them the link: www.scale.co.ke You can also directly share with them a tender opportunity that would be great for them using Email, WhatsApp, Twitter, LinkedIn or even Facebook.
After how long will my account be deemed inactive if I stay without logging in?
Your Scale account will be termed as inactive if there’s no activity for 3 continuous months. Once inactive, you can always reactivate your account at any time by logging into the system using your username and password.
How do I get support/assistance while using Scale?

Scale has several avenues through which you can get immediate online support and additional information on how to use the platform.

  • Help Center - Provides a detailed breakdown of the FAQs about Scale as well as guidance on how to use the different features and procurement/ tendering templates available to your benefit.
  • Email Support - We have an advanced ticketing system allowing you to privately reach out to our support team with any details of your technical, billing and account management queries.
  • Live Chat - Directly chat with our support team at any time to get assistance on any issues affecting your account.
  • Telephone - You can also reach our office through 0701 225 522 for technical support between during official working hours.

Can't find an answer to your question?

Please reach out to our Customer Service team.

Contact Us