{"id":2108,"date":"2025-04-15T22:22:46","date_gmt":"2025-04-15T19:22:46","guid":{"rendered":"https:\/\/scale.co.ke\/blog\/?p=2108"},"modified":"2025-04-17T14:21:47","modified_gmt":"2025-04-17T11:21:47","slug":"why-procurement-fails-without-feedback-and-what-to-do-about-it","status":"publish","type":"post","link":"https:\/\/scale.co.ke\/blog\/why-procurement-fails-without-feedback-and-what-to-do-about-it\/","title":{"rendered":"Why Procurement Fails Without Feedback &#8211; and What to Do About It"},"content":{"rendered":"<p class=\"\" data-start=\"515\" data-end=\"627\">One of the biggest and most persistent barriers in procurement is the lack of feedback; especially for suppliers.<\/p>\n<p data-start=\"515\" data-end=\"627\"><img loading=\"lazy\" class=\"alignnone size-medium wp-image-2118\" src=\"https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-09_21_43-PM-300x300.png\" alt=\"Feedback Builds Trust in Procurement\" width=\"300\" height=\"300\" srcset=\"https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-09_21_43-PM-300x300.png 300w, https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-09_21_43-PM-150x150.png 150w, https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-09_21_43-PM-768x768.png 768w, https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-09_21_43-PM.png 1024w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p class=\"\" data-start=\"629\" data-end=\"817\">When a supplier submits a tender or delivers goods but receives no feedback, they\u2019re left guessing. Why didn\u2019t they win? Where did they go wrong? What should they do differently next time?<\/p>\n<p class=\"\" data-start=\"819\" data-end=\"935\">But here\u2019s the overlooked truth: <strong data-start=\"852\" data-end=\"935\">the absence of feedback doesn\u2019t just hurt the supplier. It hurts the buyer, too.<\/strong><\/p>\n<p class=\"\" data-start=\"937\" data-end=\"988\">If suppliers don\u2019t improve, buyers continue facing:<\/p>\n<ul>\n<li data-start=\"991\" data-end=\"1029\">Poor submissions from repeat bidders<\/li>\n<li data-start=\"1032\" data-end=\"1064\">Late or low-quality deliveries<\/li>\n<li data-start=\"1067\" data-end=\"1096\">Weak supplier relationships<\/li>\n<li data-start=\"1099\" data-end=\"1151\">Lost opportunities to optimise costs and timelines<\/li>\n<\/ul>\n<p class=\"\" data-start=\"1153\" data-end=\"1234\">In essence, feedback is <strong data-start=\"1177\" data-end=\"1233\">not a one-sided courtesy, it\u2019s a shared success lever<\/strong>.<\/p>\n<p class=\"\" data-start=\"1236\" data-end=\"1295\">Procurement outcomes improve dramatically when feedback is:<\/p>\n<ul>\n<li data-start=\"1298\" data-end=\"1306\">Timely<\/li>\n<li data-start=\"1309\" data-end=\"1321\">Structured<\/li>\n<li data-start=\"1324\" data-end=\"1339\">Collaborative<\/li>\n<li data-start=\"1342\" data-end=\"1355\">Data-driven<\/li>\n<\/ul>\n<p class=\"\" data-start=\"1357\" data-end=\"1486\">Let\u2019s break down <strong data-start=\"1374\" data-end=\"1398\">four powerful models<\/strong> every procurement leader should know and how <strong data-start=\"1444\" data-end=\"1485\">Scale makes it easy to implement them<\/strong>.<\/p>\n<h2 class=\"\" data-start=\"1493\" data-end=\"1541\"><strong data-start=\"1496\" data-end=\"1541\">Structured Feedback Models in Procurement<\/strong><\/h2>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-2120 size-medium\" src=\"https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-10_02_28-PM-300x300.png\" alt=\"Procurement Feedback Toolkit\" width=\"300\" height=\"300\" srcset=\"https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-10_02_28-PM-300x300.png 300w, https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-10_02_28-PM-150x150.png 150w, https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-10_02_28-PM-768x768.png 768w, https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-10_02_28-PM.png 1024w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<h4 data-start=\"201\" data-end=\"270\"><strong data-start=\"208\" data-end=\"270\">1. SBI Model \u2014 Giving Direct Supplier Performance Feedback<\/strong><\/h4>\n<p class=\"\" data-start=\"272\" data-end=\"401\"><strong data-start=\"272\" data-end=\"285\">Use when:<\/strong> A supplier fails to meet key expectations (quality, delivery, documentation)<br data-start=\"362\" data-end=\"365\" \/><strong data-start=\"365\" data-end=\"378\">Audience:<\/strong> \ud83e\udde9 <strong>External<\/strong> \u2014 Supplier<\/p>\n<p class=\"\" data-start=\"403\" data-end=\"417\"><strong data-start=\"403\" data-end=\"417\">Structure:<\/strong><\/p>\n<ul>\n<li data-start=\"421\" data-end=\"479\"><strong data-start=\"421\" data-end=\"435\">Situation:<\/strong> \u201cWhile reviewing Q2 supplier scorecards\u2026\u201d<\/li>\n<li data-start=\"482\" data-end=\"572\"><strong data-start=\"482\" data-end=\"495\">Behavior:<\/strong> \u201cWe noted that 4 out of 10 deliveries arrived incomplete or undocumented.\u201d<\/li>\n<li data-start=\"575\" data-end=\"666\"><strong data-start=\"575\" data-end=\"586\">Impact:<\/strong> \u201cThis led to delays in inbound processing and downstream production schedules.\u201d<\/li>\n<\/ul>\n<p class=\"\" data-start=\"668\" data-end=\"688\"><strong data-start=\"668\" data-end=\"688\">How Scale Helps:<\/strong><\/p>\n<ul>\n<li data-start=\"692\" data-end=\"743\">Highlights delivery anomalies on a live dashboard<\/li>\n<li data-start=\"746\" data-end=\"789\">Syncs delivery data with incident reports<\/li>\n<li data-start=\"792\" data-end=\"859\">Allows transparent, non-emotional feedback sharing with suppliers<\/li>\n<\/ul>\n<h4 data-start=\"866\" data-end=\"938\"><strong data-start=\"873\" data-end=\"938\">2. COIN Model \u2014 Strengthening Strategic Supplier Partnerships<\/strong><\/h4>\n<p class=\"\" data-start=\"940\" data-end=\"1074\"><strong data-start=\"940\" data-end=\"953\">Use when:<\/strong> You want to nurture a long-term relationship and recognize improvements<br data-start=\"1025\" data-end=\"1028\" \/><strong data-start=\"1028\" data-end=\"1041\">Audience:<\/strong> \ud83e\udde9 <strong>External<\/strong> \u2014 Strategic Supplier<\/p>\n<p class=\"\" data-start=\"1076\" data-end=\"1090\"><strong data-start=\"1076\" data-end=\"1090\">Structure:<\/strong><\/p>\n<ul>\n<li data-start=\"1094\" data-end=\"1162\"><strong data-start=\"1094\" data-end=\"1106\">Connect:<\/strong> \u201cWe truly value the collaboration this past quarter.\u201d<\/li>\n<li data-start=\"1165\" data-end=\"1253\"><strong data-start=\"1165\" data-end=\"1177\">Observe:<\/strong> \u201cYour shift to eco-friendly packaging was implemented ahead of schedule.\u201d<\/li>\n<li data-start=\"1256\" data-end=\"1340\"><strong data-start=\"1256\" data-end=\"1267\">Impact:<\/strong> \u201cThis significantly improved our compliance posture with key clients.\u201d<\/li>\n<li data-start=\"1343\" data-end=\"1430\"><strong data-start=\"1343\" data-end=\"1352\">Next:<\/strong> \u201cWould you be open to sharing your transition model with our other partners?\u201d<\/li>\n<\/ul>\n<p class=\"\" data-start=\"1432\" data-end=\"1452\"><strong data-start=\"1432\" data-end=\"1452\">How Scale Helps:<\/strong><\/p>\n<ul>\n<li data-start=\"1456\" data-end=\"1511\">Tracks supplier innovation and sustainability metrics<\/li>\n<li data-start=\"1514\" data-end=\"1570\">Enables tagging and documenting supplier contributions<\/li>\n<li data-start=\"1573\" data-end=\"1627\">Facilitates shared learning across supplier networks<\/li>\n<\/ul>\n<h4 data-start=\"1634\" data-end=\"1694\"><strong data-start=\"1641\" data-end=\"1694\">3. GROW Model \u2014 Coaching Procurement Team Members<\/strong><\/h4>\n<p class=\"\" data-start=\"1696\" data-end=\"1827\"><strong data-start=\"1696\" data-end=\"1709\">Use when:<\/strong> A team member needs support in improving execution or decision-making<br data-start=\"1779\" data-end=\"1782\" \/><strong data-start=\"1782\" data-end=\"1795\">Audience:<\/strong> <strong>\ud83e\udde9 Internal<\/strong> \u2014 Procurement Teams<\/p>\n<p class=\"\" data-start=\"1829\" data-end=\"1843\"><strong data-start=\"1829\" data-end=\"1843\">Structure:<\/strong><\/p>\n<ul>\n<li data-start=\"1847\" data-end=\"1915\"><strong data-start=\"1847\" data-end=\"1856\">Goal:<\/strong> \u201cWe need to improve turnaround time on bid evaluations.\u201d<\/li>\n<li data-start=\"1918\" data-end=\"1993\"><strong data-start=\"1918\" data-end=\"1930\">Reality:<\/strong> \u201cEvaluations are taking 2+ weeks, delaying contract awards.\u201d<\/li>\n<li data-start=\"1996\" data-end=\"2081\"><strong data-start=\"1996\" data-end=\"2008\">Options:<\/strong> \u201cCan we trial a simplified scoring sheet or redistribute evaluations?\u201d<\/li>\n<li data-start=\"2084\" data-end=\"2162\"><strong data-start=\"2084\" data-end=\"2100\">Way Forward:<\/strong> \u201cLet\u2019s assign smaller panels this cycle and review outcomes.\u201d<\/li>\n<\/ul>\n<p class=\"\" data-start=\"2164\" data-end=\"2184\"><strong data-start=\"2164\" data-end=\"2184\">How Scale Helps:<\/strong><\/p>\n<ul>\n<li data-start=\"2188\" data-end=\"2226\">Tracks internal evaluation timelines<\/li>\n<li data-start=\"2229\" data-end=\"2270\">Highlights evaluation stage bottlenecks<\/li>\n<li data-start=\"2273\" data-end=\"2330\">Allows easy reallocation of evaluation responsibilities<\/li>\n<\/ul>\n<h4 data-start=\"2337\" data-end=\"2398\"><strong data-start=\"2344\" data-end=\"2398\">4. CEDAR Model \u2014 Elevating Supplier Accountability<\/strong><\/h4>\n<p class=\"\" data-start=\"2400\" data-end=\"2524\"><strong data-start=\"2400\" data-end=\"2413\">Use when:<\/strong> A supplier\u2019s recurring issues need correction and formal follow-through<br data-start=\"2485\" data-end=\"2488\" \/><strong data-start=\"2488\" data-end=\"2501\">Audience:<\/strong> \ud83e\udde9 <strong>External<\/strong> \u2014 Supplier<\/p>\n<p class=\"\" data-start=\"2526\" data-end=\"2540\"><strong data-start=\"2526\" data-end=\"2540\">Structure:<\/strong><\/p>\n<ul>\n<li data-start=\"2544\" data-end=\"2605\"><strong data-start=\"2544\" data-end=\"2556\">Context:<\/strong> \u201cYou\u2019ve been a preferred supplier since 2021.\u201d<\/li>\n<li data-start=\"2608\" data-end=\"2699\"><strong data-start=\"2608\" data-end=\"2620\">Example:<\/strong> \u201cHowever, your last two invoices didn\u2019t include itemised tax documentation.\u201d<\/li>\n<li data-start=\"2702\" data-end=\"2784\"><strong data-start=\"2702\" data-end=\"2716\">Diagnosis:<\/strong> \u201cThis led to payment rejections and compliance risk on our side.\u201d<\/li>\n<li data-start=\"2787\" data-end=\"2863\"><strong data-start=\"2787\" data-end=\"2798\">Action:<\/strong> \u201cPlease revise your invoice template and send updated copies.\u201d<\/li>\n<li data-start=\"2866\" data-end=\"2945\"><strong data-start=\"2866\" data-end=\"2877\">Review:<\/strong> \u201cWe\u2019ll re-evaluate compliance adherence in the next billing cycle.\u201d<\/li>\n<\/ul>\n<p class=\"\" data-start=\"2947\" data-end=\"2967\"><strong data-start=\"2947\" data-end=\"2967\">How Scale Helps:<\/strong><\/p>\n<ul>\n<li data-start=\"2971\" data-end=\"3014\">Allows tagging of non-compliant documents<\/li>\n<li data-start=\"3017\" data-end=\"3068\">Provides supplier templates for corrective action<\/li>\n<li data-start=\"3071\" data-end=\"3110\">Schedules follow-up compliance checks<\/li>\n<\/ul>\n<h2 class=\"\" data-start=\"4041\" data-end=\"4089\"><strong data-start=\"4047\" data-end=\"4089\">Feedback Shouldn\u2019t Be a One-Time Event<\/strong><\/h2>\n<p class=\"\" data-start=\"4091\" data-end=\"4229\">Feedback isn\u2019t just something you give at the end of a contract. It should happen <strong data-start=\"4173\" data-end=\"4199\">at every key milestone<\/strong> in the procurement lifecycle:<\/p>\n<ul>\n<li data-start=\"4091\" data-end=\"4229\"><strong>Prequalification:<\/strong> Let suppliers know why they didn\u2019t pass<\/li>\n<li data-start=\"4091\" data-end=\"4229\"><strong>RFP Evaluation:<\/strong> Share where scores fell short<\/li>\n<li data-start=\"4091\" data-end=\"4229\"><strong>Post-Delivery:<\/strong> Flag delivery issues or praise exceptional service<\/li>\n<li data-start=\"4091\" data-end=\"4229\"><strong>Quarterly Reviews:<\/strong> Guide long-term improvement<\/li>\n<li data-start=\"4091\" data-end=\"4229\"><strong>Internal Cycles:<\/strong> Help teams improve response times or stakeholder engagement<\/li>\n<\/ul>\n<p class=\"\" data-start=\"4618\" data-end=\"4750\">And feedback isn\u2019t just something you give, it\u2019s something you <strong data-start=\"4680\" data-end=\"4702\">should also invite<\/strong>.<br data-start=\"4703\" data-end=\"4706\" \/>Suppliers often have valuable insights into:<\/p>\n<p class=\"\" data-start=\"4618\" data-end=\"4750\"><img loading=\"lazy\" class=\"size-medium wp-image-2119 alignnone\" src=\"https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-09_55_38-PM-300x300.png\" alt=\"Supplier Feedback for Buyers\" width=\"300\" height=\"300\" srcset=\"https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-09_55_38-PM-300x300.png 300w, https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-09_55_38-PM-150x150.png 150w, https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-09_55_38-PM-768x768.png 768w, https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-09_55_38-PM.png 1024w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<ul>\n<li data-start=\"4753\" data-end=\"4792\">Inefficiencies in your tender process<\/li>\n<li data-start=\"4795\" data-end=\"4818\">Documentation clarity<\/li>\n<li data-start=\"4821\" data-end=\"4843\">Communication delays<\/li>\n<li data-start=\"4846\" data-end=\"4865\">Payment workflows<\/li>\n<\/ul>\n<p class=\"\" data-start=\"4867\" data-end=\"4974\"><strong data-start=\"4867\" data-end=\"4937\">Scale provides a safe, trackable channel for this reverse feedback<\/strong>, helping you improve as a buyer, too.<\/p>\n<h2 class=\"\" data-start=\"4981\" data-end=\"5029\">Why Feedback is Your Competitive Advantage<\/h2>\n<p class=\"\" data-start=\"5031\" data-end=\"5102\">When feedback becomes a culture, not just a task, procurement transforms.<\/p>\n<figure id=\"attachment_2113\" aria-describedby=\"caption-attachment-2113\" style=\"width: 300px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" class=\"size-medium wp-image-2113\" src=\"https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-08_50_20-PM-300x300.png\" alt=\"Procurement Feedback\" width=\"300\" height=\"300\" srcset=\"https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-08_50_20-PM-300x300.png 300w, https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-08_50_20-PM-150x150.png 150w, https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-08_50_20-PM-768x768.png 768w, https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-08_50_20-PM.png 1024w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-2113\" class=\"wp-caption-text\">Procurement Feedback<\/figcaption><\/figure>\n<p class=\"\" data-start=\"5104\" data-end=\"5124\">Buyers benefit from:<\/p>\n<ul>\n<li data-start=\"5127\" data-end=\"5158\">Stronger supplier performance<\/li>\n<li data-start=\"5161\" data-end=\"5183\">Better bid responses<\/li>\n<li data-start=\"5186\" data-end=\"5213\">Faster procurement cycles<\/li>\n<li data-start=\"5216\" data-end=\"5248\">Greater internal team confidence<\/li>\n<\/ul>\n<p class=\"\" data-start=\"5250\" data-end=\"5273\">Suppliers benefit from:<\/p>\n<ul>\n<li data-start=\"5276\" data-end=\"5301\">Clarity on expectations<\/li>\n<li data-start=\"5304\" data-end=\"5324\">Faster improvement<\/li>\n<li data-start=\"5327\" data-end=\"5363\">A sense of partnership and inclusion<\/li>\n<\/ul>\n<h2 class=\"\" data-start=\"5370\" data-end=\"5401\">How Scale Makes This Easy<\/h2>\n<p class=\"\" data-start=\"5403\" data-end=\"5461\">Scale helps institutionalise feedback across the board by:<\/p>\n<p class=\"\" style=\"padding-left: 40px;\" data-start=\"5463\" data-end=\"5782\">\u2705 Providing performance scorecards, SLA dashboards, and delivery tracking<br data-start=\"5536\" data-end=\"5539\" \/>\u2705 Enabling contextual feedback with structured templates<br data-start=\"5595\" data-end=\"5598\" \/>\u2705 Logging follow-ups, action plans, and responses in real-time<br data-start=\"5660\" data-end=\"5663\" \/>\u2705 Allowing suppliers and internal teams to respond and engage<br data-start=\"5724\" data-end=\"5727\" \/>\u2705 Supporting a full audit trail of all feedback actions<\/p>\n<p class=\"\" data-start=\"5806\" data-end=\"5883\">Feedback is the bridge between average procurement and excellent procurement.<\/p>\n<p data-start=\"5806\" data-end=\"5883\"><img loading=\"lazy\" class=\"alignnone size-medium wp-image-2116\" src=\"https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-09_03_40-PM-300x300.png\" alt=\"Partnerships grow with Feedback\" width=\"300\" height=\"300\" srcset=\"https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-09_03_40-PM-300x300.png 300w, https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-09_03_40-PM-150x150.png 150w, https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-09_03_40-PM-768x768.png 768w, https:\/\/scale.co.ke\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-15-2025-09_03_40-PM.png 1024w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p class=\"\" data-start=\"5885\" data-end=\"6021\">Whether it\u2019s guiding suppliers, coaching your team, or improving your own process, <strong data-start=\"5967\" data-end=\"6020\">structured, timely feedback drives transformation<\/strong>.<\/p>\n<p class=\"\" data-start=\"6023\" data-end=\"6149\">With Scale, you don\u2019t just manage tenders\u2014you create a transparent, accountable, and performance-driven procurement ecosystem.<\/p>\n<p class=\"\" data-start=\"6156\" data-end=\"6269\">\ud83d\udc49 <strong data-start=\"6159\" data-end=\"6198\">Ready to turn feedback into impact? &#8211; <\/strong><a href=\"http:\/\/www.scale.co.ke\/pricing\">Book a Demo<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the biggest and most persistent reasons of procurement fails is the lack of feedback; especially for suppliers.<\/p>\n","protected":false},"author":6,"featured_media":2124,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[314,5],"tags":[313],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Procurement Fails Without Feedback - and What to Do About It - Scale Blog<\/title>\n<meta name=\"description\" content=\"One of the biggest and most persistent reasons of procurement fails is the lack of feedback; especially for suppliers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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